How can we help?
Get instant answers from Bit, our helper — or talk to a real person. We reply within 1 business day.
Getting started
Where can I download your games?
Our games are coming to Google Play for Android first. Zoomies is in testing now. Sign up for launch alerts on any game page and we'll email you on launch day.
Are the games free?
Yes — every game is free to download and play. Some include optional ads and optional in-app purchases, which you can turn off with parental controls.
Which devices are supported?
Android phones and tablets running Android 7.0 or newer. An iPhone and iPad version is planned.
Accounts & progress
How do I move my progress to a new phone?
In the game, open Settings → Account and save your progress with your email (or a transfer code in some games). Sign in on the new phone and your progress syncs automatically.
How do I delete my account and data?
Open the game's Settings → Account → Delete account. This permanently deletes your profile, progress and purchases history on our servers. You can also email us to request deletion.
Purchases
I bought something but didn't get it
Open the in-game Shop and tap Restore purchases. If it still hasn't arrived after a few minutes, contact us with your order number from the Google Play receipt email.
How do I get a refund?
Purchases are processed by Google Play. You can request a refund from Google Play (play.google.com → Account → Order history) — or contact us and we'll help.
How do I cancel a subscription?
Subscriptions are managed by Google Play: open the Play Store → your profile → Payments & subscriptions → Subscriptions, then cancel. You keep the benefits until the end of the period you paid for.
Safety & families
Are your games safe for children?
Every game is designed for all ages: players under 13 get Quick Chat only (preset friendly phrases), child-directed non-personalised ads, and parents can use a PIN to lock purchases, online play, chat and daily play time.
How do I report or block a player?
Tap the player's name or the flag in a race or chat, then choose Report or Block. Our team reviews every report.
Send us a message.
Tell us what happened and a real person will reply to your email within 1 business day. For bugs, include your device and what you were doing.
Under 13? Please ask a parent or guardian to contact us for you.